Recently, a number of mobile phone vendors and tech bloggers have alleged that certain individuals are exploiting Apple's 14-day, no-questions-asked return policy by purchasing iPhones, replacing their screens with aftermarket or counterfeit parts, and then returning the devices for a full refund. These iPhones, now fitted with non-original screens, are subsequently resold in the market, yielding profits ranging from 1,100 to 1,150 yuan per unit due to the cost disparity between genuine and replacement screens.

On March 10, Apple's official technical support clarified that all returned devices undergo a thorough warehouse inspection process. This inspection is designed to identify any signs of accidental damage, including those resulting from unauthorized disassembly and repair. Only devices that pass this inspection are eligible for a refund, which is typically issued within 3 to 5 business days. Apple emphasized that all products sold through its official website and Apple Stores (直营店, here retained for its specific meaning) are guaranteed to be brand-new and authentic. Furthermore, the company assured customers that returned products are not repackaged or resold to consumers.

In addition to addressing the return policy concerns, Apple also provided estimated repair costs for screen damage on the iPhone 17 series, offering transparency to customers regarding potential out-of-warranty repair expenses.