On the night of September 19, Lu Weibing, the President of Xiaomi Group, made a significant announcement regarding the introduction of the "Mi Home Air Conditioner 10-Year Complimentary Repair" service. This service encompasses the entire air - conditioner unit, all its components, and the associated repair expenses, all provided free of charge. Moreover, it applies to a wide range of air - conditioner types, including floor - standing models, wall - mounted units, and central air - conditioning systems.

In reaction to this announcement, Zhu Lei, the Marketing Director of Gree, remarked, "Offering a 10 - year complimentary repair service is a commitment, but having air conditioners that remain trouble - free for a decade truly showcases exceptional quality." He further highlighted that Gree's products have withstood 30 years of market scrutiny, with a steadily decreasing failure rate over time.