On August 6, DJI made a grand entrance into the home appliance arena, unveiling its inaugural floor - sweeping robot series, the ROMO. This series comprises three models: the ROMO S, the ROMO A, and the ROMO P, with prices ranging from 4,699 to 6,799 yuan.

Thirty - five days after its release, the series has sparked a great deal of debate among users. Some users are full of praise for its sleek industrial design and impressive obstacle - avoidance capabilities. However, a significant number of others have reported a host of problems. These include areas being left uncleaned, subpar cleaning performance, unresponsive voice - control functions, and some are even contemplating returning the products.

DJI’s official website provides a return service with a window of up to 30 days. Meanwhile, flagship stores on platforms such as Douyin and Taobao offer a 7 - day no - questions - asked return policy. Nevertheless, offline stores do not follow the no - questions - asked return approach. This is to prevent potential issues related to refurbished machines being returned.

In the highly competitive floor - sweeping robot market, where well - established brands like Ecovacs and Roborock already command close to 90% of the market share, DJI, as a newcomer, still has a long way to go. It faces hurdles in terms of quality control and after - sales service.