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Some Dell and HP laptop owners have been befuddled by their machines’ inability to play HEVC/H.265 content in web browsers, despite their machines’ processors having integrated decoding support.

Laptops with sixth-generation Intel Core and later processors have built-in hardware support for HEVC decoding and encoding. AMD has made laptop chips supporting the codec since 2015. However, both Dell and HP have disabled this feature on some of their popular business notebooks.

HP discloses this in the data sheets for its affected laptops, which include the HP ProBook 460 G11 [PDF], ProBook 465 G11 [PDF], and EliteBook 665 G11 [PDF].

“Hardware acceleration for CODEC H.265/HEVC (High Efficiency Video Coding) is disabled on this platform,” the note reads.

Despite this notice, it can still be jarring to see a modern laptop’s web browser eternally load videos that play easily in media players. As a member of a group for system administrators on Reddit recalled recently:

People with older hardware were not experiencing problems, whereas those with newer machines needed to either have the HEVC codec from the Microsoft Store removed entirely from [Microsoft Media Foundation] or have hardware acceleration disabled in their web browser/web app, which causes a number of other problems / feature [degradations]. For example, no background blurring in conference programs, significantly degraded system performance …

Owners of some Dell laptops are also experiencing this, as the OEM has also disabled HEVC hardware decoding in some of its laptops. This information, however, isn’t that easy to find. For example, the product page for the Dell 16 Plus 2-in-1, which has HEVC hardware decoding disabled, makes no mention of HEVC. There’s also no mention of HEVC in the “Notes, cautions, and warnings” or specifications sections of the laptop’s online owner’s manual. The most easily identifiable information comes from a general support page that explains that Dell laptops only support HEVC content streaming on computer configurations with:

• An optional discrete graphics card
• An optional add-on video graphics card
• An integrated 4K display panel
• Dolby Vision
• A CyberLink Blu-ray player

When reached for comment, representatives from HP and Dell didn’t explain why the companies disabled HEVC hardware decoding on their laptops’ processors.

A statement from an HP spokesperson said:

In 2024, HP disabled the HEVC (H.265) codec hardware on select devices, including the 600 Series G11, 400 Series G11, and 200 Series G9 products. Customers requiring the ability to encode or decode HEVC content on one of the impacted models can utilize licensed third-party software solutions that include HEVC support. Check with your preferred video player for HEVC software support.

Dell’s media relations team shared a similar statement:

HEVC video playback is available on Dell’s premium systems and in select standard models equipped with hardware or software, such as integrated 4K displays, discrete graphics cards, Dolby Vision, or Cyberlink BluRay software. On other standard and base systems, HEVC playback is not included, but users can access HEVC content by purchasing an affordable third-party app from the Microsoft Store. For the best experience with high-resolution content, customers are encouraged to select systems designed for 4K or high-performance needs.

Associated costs with HEVC licensing rise

While HP’s and Dell’s reps didn’t explain the companies’ motives, it’s possible that the OEMs are looking to minimize costs, since OEMs may pay some or all of the licensing fees associated with HEVC hardware decoding and encoding support, as well as some or all of the royalties per the number of devices that they sell with HEVC hardware decoding and encoding support [PDF]. Chipmakers may take some of this burden off of OEMs, but companies don’t typically publicly disclose these terms.

The OEMs disabling codec hardware also comes as associated costs for the international video compression standard are set to increase in January, as licensing administrator Access Advance announced in July. Per a breakdown from patent pool administration VIA Licensing Alliance, royalty rates for HEVC for over 100,001 units are increasing from $0.20 each to $0.24 each in the United States. To put that into perspective, in Q3 2025, HP sold 15,002,000 laptops and desktops, and Dell sold 10,166,000 laptops and desktops, per Gartner.

Last year, NAS company Synology announced that it was ending support for HEVC, as well as H.264/AVC and VCI, transcoding on its DiskStation Manager and BeeStation OS platforms, saying that “support for video codecs is widespread on end devices, such as smartphones, tablets, computers, and smart TVs.”

“This update reduces unnecessary resource usage on the server and significantly improves media processing efficiency. The optimization is particularly effective in high-user environments compared to traditional server-side processing,” the announcement said.

Despite the growing costs and complications with HEVC licenses and workarounds, breaking features that have been widely available for years will likely lead to confusion and frustration.

“This is pretty ridiculous, given these systems are $800+ a machine, are part of a ‘Pro’ line (jabs at branding names are warranted – HEVC is used professionally), and more applications these days outside of Netflix and streaming TV are getting around to adopting HEVC,” a Redditor wrote.