"Two Elderly and One Child" Forced to Downgrade Following Cabin Upgrade; China Southern Airlines Offers Refund and Rebooking Option
2025-08-07 / Read about 0 minute
Author:小编   

Recently, a consumer expressed dissatisfaction after experiencing a last-minute downgrade from the Pearl Economy Class cabin they had booked. The downgrade occurred due to the airline's temporary change of aircraft model the night before departure. Additionally, the seats for the three accompanying passengers were reassigned to different locations, preventing the consumer's parents and daughter from sitting together in the Pearl Economy Class as initially planned. This incident underscores the potential disruptions to passenger experience caused by unexpected changes in aircraft models.