Uber Eats announced on Wednesday the rollout of a groundbreaking feature designed to streamline communication between restaurants and customers, significantly reducing order-related issues. The app now equips businesses with advanced AI tools and encourages users to share photos of non-menu items. Leveraging the 'Live Order Chat' functionality, businesses can instantly message customers to confirm substitutions, clarify special requests, and verify dietary preferences or allergies, fostering a more seamless and personalized dining experience.