Challenges in Returning Power Banks: Couriers Rejecting Deliveries, Saltwater Soaking for Refunds, and Corporate Shifting of Safety Disposal Duties
3 day ago / Read about 0 minute
Author:小编   

The power bank industry has recently been roiled by a series of events. On June 16, ROMOSS announced a recall of 491,700 power banks across three models, and on June 20, Anker followed suit, recalling over 710,000 products across seven models. This recall of over a million power banks due to safety hazards has ignited widespread consumer concern. Are the power banks currently in consumers' possession safe? How can they verify this? And what becomes of the recalled products? These questions have become topics of heated discussion.

To address these concerns, consumers can take several steps. They can visit the brand's official website and enter their power bank's serial number (SN code) to check if their product is included in the recall. Additionally, they should cooperate with the brand's guidance on the recall process. However, the process of returning these power banks has proven to be fraught with challenges.

Courier services have been refusing to accept power banks for return due to safety concerns, leaving consumers in a quandary. Furthermore, some companies are requiring consumers to soak their power banks in saltwater before they can receive a refund, a practice that raises questions about environmental impact and proper disposal methods. Lastly, the shifting of safety disposal responsibilities from companies to consumers highlights a broader issue within the industry regarding accountability and consumer protection.