In response to decreased business volume, UPS has announced plans to streamline its operations by eliminating 20,000 operational roles and shuttering 73 facilities. This move aims to refine its network and boost efficiency. Notably, UPS had previously trimmed 12,000 managerial positions. Despite surpassing first-quarter financial expectations, the company has refrained from updating its full-year forecast, anticipating a drop in shipping volumes and revenues for the second quarter.