Recently, a resident of Shenzhen, Guangdong Province, placed an order for a same-day delivery service through the Huolala platform to have a phone transported. To his surprise, the deliveryman vanished along with the phone. The man had entrusted the rider with the task of delivering a phone valued at 7,000 yuan to a customer, but the customer never received the item. Realizing that the rider was unreachable, the man promptly reported the incident to the police and reached out to Huolala for assistance. Huolala clarified that while the order was indeed facilitated through their platform and the rider, acting as the carrier, had technically completed the transportation service, the responsibility for the lost phone ultimately rested with the rider. Nevertheless, acknowledging the substantial loss incurred by the user and the current inability to locate the rider for restitution, the platform committed to seeking special compensation for the customer as a gesture of goodwill.