Recently, a netizen disclosed that when purchasing products equipped with Huawei's native HarmonyOS, such as the Huawei Pura80, customers are required to sign an informed consent form. This form highlights that the HarmonyOS ecosystem is still in its developmental stages and that certain software might contain defects necessitating a period of adaptation. Additionally, it assures customers that the product cannot be exchanged or refunded solely due to the absence of quality issues. Huawei sales staff emphasized that this measure aims to inform consumers about the current state of the system and that products can still be exchanged or refunded in the event of quality defects. Some bloggers speculate that this measure might stem from concerns regarding a potential increase in repair rates on the sales side, rather than reflecting any hardware issues. Most netizens express understanding, believing that Huawei's transparent disclosure helps mitigate misunderstandings arising from software compatibility concerns.
