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Microsoft has successfully leveraged AI tools to achieve an annual cost savings of $500 million and a notable 9% boost in sales efficiency. The company is vigorously promoting the integration of AI across various sectors, including customer service, sales, engineering, and more. Despite these substantial benefits, Microsoft has announced plans to lay off 15,000 employees by 2025 and invest $80 billion to further enhance its AI infrastructure. To facilitate this transition, Microsoft is restructuring its sales team to expedite the adoption of AI tools and incorporating AI utilization into employee performance appraisals. Executives have clarified that while AI has undoubtedly enhanced productivity, it is not the primary driver behind the layoffs; however, AI application has emerged as a critical criterion in evaluating employee performance.
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