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Microsoft Announces $500 Million Savings in AI Investments Following 9,000 Layoffs
6 day ago /
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Author：小编
In a speech delivered this week, Judson Althoff, Microsoft's Chief Commercial Officer, revealed that AI tools are significantly boosting productivity across various sectors, including sales, customer service, and software engineering. Specifically, he highlighted that Microsoft saved over $500 million in the call center alone last year through the deployment of AI, which concurrently enhanced both employee and customer satisfaction. Moreover, Microsoft has embarked on utilizing AI to manage interactions with smaller customers, a nascent strategy that has already yielded tens of millions of dollars in revenue.
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