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Taobao Introduces 'True Experience Score': A Major Overhaul of Merchant Credit Evaluation System
2025-04-16 /
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Author：小编
Taobao and Tmall are set to unveil a revamped store evaluation system known as the 'True Experience Score'. This system encompasses three key facets: product quality, logistics efficiency, and service assurance. It aims to establish a genuine, unbiased, and transparent feedback loop for consumer experiences, addressing the issue of fraudulent ratings, bolstering consumer trust in purchasing decisions, and incentivizing merchants to elevate their service standards. The 'True Experience Score' will be integrated into core functionalities such as search and recommendation algorithms, thereby providing high-performing merchants with increased support and growth prospects.
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