At the close of March, Taobao and Tmall are poised to unveil the e-commerce sector's inaugural 'Lobster Version' business assistant. This innovative tool will furnish every brand with a round-the-clock online agent team, spanning the entirety of the business operation chain. Its purpose is to assist brands in operating with heightened efficiency and at a reduced cost, thereby forging a brand-new business experience. Moreover, this assistant will expedite the transition of customer service to AI-driven shopping guides, further amplifying brand operational efficiency.
