Amazon's cloud business, AWS, announced on March 5, 2026, the launch of an artificial intelligence platform, Amazon Connect Health, designed to optimize the patient healthcare experience and reduce the administrative burden on medical institutions. The platform can integrate with electronic health record systems, supporting full-process automation including patient identity verification, appointment scheduling, medical history organization, clinical documentation entry, and medical coding. Built on a medical field-specific dataset and operational standards, the platform employs specialized training techniques to support 24/7 operation, enabling instant appointment scheduling and transferring complex cases to staff when needed. The University of California San Diego Health, which has already deployed the platform, reports saving 1 minute per call and reducing call abandonment rates by up to 60%. The system can transcribe doctor-patient conversations, generate real-time clinical notes for healthcare staff review, and create patient summaries. Its evidence mapping feature precisely links AI-generated content to original sources such as call records and medical records, ensuring traceability and transparency. Amazon One Medical has utilized the platform in over a million medical consultations, with high clinician acceptance and stable weekly usage frequency.