According to Tekedia, Salesforce has introduced a cutting-edge AI assistant on the Slack platform, featuring a deep integration with Anthropic's powerful Claude large language model. This innovative assistant is capable of conducting real-time searches and integrating user information across multiple platforms, effectively breaking down data silos and facilitating seamless cross-system information integration. Within the conversation interface, users can effortlessly retrieve historical records, share files, and access multi-source data from platforms such as Salesforce, Google Drive, and beyond.

The assistant's core strength lies in its contextual awareness capabilities. It can automatically generate meeting agendas, draft documents, and provide answers to complex business inquiries, thereby significantly enhancing cross-departmental collaboration efficiency. Moreover, the new assistant strictly complies with enterprise permission management systems, necessitating identity verification for data access and ensuring that sensitive information is handled in accordance with regulatory standards.

Currently, this feature is accessible to users subscribed to the Business+ and Enterprise+ plans, with a full platform rollout anticipated by February. Future iteration plans encompass deep integration with Salesforce's Agentforce intelligent agent framework, empowering bots to autonomously execute multi-step workflows and propelling enterprise-level AI from single-task assistance towards comprehensive full-process automation.