At the 2025 Inclusion·Bund Summit, Ant Insurance introduced its intelligent insurance advisor, "Yi Xiaobao," which leverages large-scale model technology to deliver all-encompassing insurance services across the entire user experience. This advisor is characterized by its comprehensive knowledge of the insurance sector and its commitment to an objective, unbiased approach. On the Ant Insurance platform within Alipay, users are free to pose any insurance-related inquiries, and "Yi Xiaobao" is equipped not only to clarify insurance products but also to devise customized configuration plans tailored to individual needs. During the claims process, it works in tandem with "Anxinpei" to streamline claim handling. "Yi Xiaobao" stands out for its professionalism and its ability to demystify insurance concepts in a clear and accessible manner. Since its beta release in August, it has already amassed a user base of 3.7 million, with an average of 4.1 rounds of dialogue per user session. Moreover, "Yi Xiaobao" is seamlessly integrated into the "Yiqiao" platform, enabling affiliated insurance companies to deliver services through an "AI + Human" hybrid model, thereby elevating the service experience and boosting efficiency. Presently, "Yiqiao" has onboarded experts from 22 insurance firms, catering to over 100,000 users on a daily basis, with a service reach that is 5 to 7 times greater than the industry norm.
